FAQS

Frequently Asked Questions

General Information

FAQ, that is, Frequently Asked Questions, is a collection of questions asked most frequently prepared for you.

Division of problems into categories

For your convenience, the frequently asked questions are divided into product categories.
In order to find the answer you are looking for, you simply need to point the cursor on the name of the assortment in order for a list of questions and answers to expand.

Other questions

If you failed to find the answer for your question or it turned out insufficient, please use the contact form or call a relevant department.
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What is a water connection?

Water connection is an indispensable element of installation with built-in shower mixers which serves as a connection between the shower hose and a concealed installation. Water connection can be in two forms – standard or with a handle for a hand shower.

I bought an upright mixer and my hydraulic connection is far away from a sink, and the mixer connecting hoses do not reach it. What to do?

There are two solutions – the easiest one: buy hoses of a sufficient length, or: use nipples by means of which you can connect two sets of hoses.

Which mixer head is better: 35 or 40 mm?

When choosing between the two types, you cannot choose the better and the worse one. Both are of identical quality and functionality, the difference is their size. In mixer taps with wide, massive bodies – due to their dimensions – the bigger heads (40 mm) are more often installed, and in mixers of smaller size, the smaller heads are installed (35 mm). This is the only difference between them, and it does not have an impact on the quality of use.

What does an acoustic group and flow class of a mixer mean and what are the most recommended ones in the case of particular models (bathtub, sink, shower, kitchen sink)?

The flow class means the speed of water flowing through the mixer head which has an impact on the type of stream (wide or narrow) water will flow from the mixer. In the case of a bathtub mixer, the flow class must be higher (B, S) because with a too narrow stream filling a bathtub would take a few hours. In the case of a sink mixer, it can be much lower which also supports water saving (A, Z). As far as the acoustic group is concerned, it is a volume level of a mixer – I means it is silent, and II – louder.

What contributes to water saving when it comes to the function of the fittings?

In the case of mixer taps, the flow class contributes to water saving – the flow class indicates the size of a water stream coming from the spout, and aerators. It is worth checking whether a mixer has an aerator at the end of its spout – information on its presence are generally provided by producers on the packaging or in assembly instructions. In the case of Laveo, it is marked on the packaging with an international symbol “water saving”.

What is the warranty period for Laveo mixers and what does the warranty cover?

Laveo mixers are covered by an 8-year warranty for water-tightness of housing and head. The warranty for connecting hoses, gaskets, aerators or other elements of mixers is 2 years.

When an ordinary mixer is better and when a thermostatic one? What doest its installation depend on?

The functionalities of both types of mixers do not differ in principle and are applied both in houses with a connection to urban heating networks and to own water heating system. However, the merit of a thermostatic mixer is the possibility to set a single water temperature which, regardless of all, will be constant for the whole time of its use. Due to the possibility to set a constant temperature, e.g. 38 degrees Celsius, it is particularly recommended for families with small children or the elders because of the possibility to minimise the risk of scalding.

If a concealed mixer fails, does it mean that I will have to hammer the wall in order to replace it?

No, on condition that at the moment of installing the concealed set, an opening in the wall was made which allows for a revision for maintenance purposes. It is usually a tile fixed with a magnet or other form of fixing that allows for opening, placed next to the mixer.

What does the Laveo mixer set include apart from the mixer?

All Laveo mixers are equipped with connecting elements necessary for hydraulic installation. Additionally, each basin mixer has a basin plug (usually a click-clack model).

What should I pay attention to when choosing a sink mixer?

When choosing a sink mixer, one must consider three basic elements: lack /presence of a dishwasher, the depth of the sink bowl, and the location of the sink. The sink installed by a window must be fitted with a foldable mixer, so that is would not interfere with opening the window. For a sink with deep bowls, you can select a mixer with a lower body. It is recommended that users who do not have dishwashers or deep bowls in their sink buy mixers with a high body in order to wash freely bigger objects or a larger number of dishes.

What is the application of a medical mixer tap?

Medical mixer taps are dedicated mainly for healthcare facilities. Due to their very long lever, it allows for closing the water flow with an elbow in order to maintain the sterility of washed hands without getting into contact with the fittings.

Do all mixers have the certificate of the National Institute of Hygiene (PZH certificate)?

Yes, all Laveo mixers have a certificate of the National Institute of Hygiene which permits for the mixers to be in contact with food.

What is a thermostatic mixer?

A thermostatic mixer is equipped with a special head which enables to set a fixed water temperature, usually 38 degrees Celsius or another one ensuring thermal comfort. This solution allows the mixer to reach the desired temperature in a short time from opening the stream of water without the necessity to manually adjust it each time. It is recommended for families with small children or the elderly because it limits the risk of scalding for the user of the mixer.

What is the difference between a click-clack plug and automatic plug?

When it comes to their function, it is the same, and they are used to close the water outlet in the basin bowl. However, they differ in the method of operation. An automatic plug is equipped with a band which is in the mixer body and requires mechanical operation – pulling and pushing in order to close/open the water outlet. And click-clack plug does not have a direct connection with the mixer. It is closed/opened by pushing it with a hand in the basin bowl.

How and how often does an aerator need to be cleaned?

An aerator must be cleaned once in two months. In order to do this, you have to close the water outlet, unscrew an aerator and rinse it well, and if it is very dirty or covered with limestone, you should brush it gently.

How to remove quite durable and stubborn to remove limestone from the fittings so as not to damage it?

In order to remove persistent dirt, you should spray the dirty spot with a Laveo preparation and leave it for 15 minutes to get into the structure of the dirt and dissolve it. You can also remove the dirt by wiping the mixer body with a cloth soaked in water with vinegar diluted in a ratio of 1:1.

What is best for cleaning the fittings?

The wide range of Laveo preparations includes a preparation specially designed for cleaning the fittings. You can replace it with cleaning agents which can be usually found in most households, and the one that performs well in terms of cleaning and having a gentle effect on chromium coating of a mixer is dishwashing liquid. Remember that you should not clean the fittings with a metal sponge or a coarse sponge to prevent from scratching the surface.

What is an Anti-Calc System in hand showers and rain showers, and how does it work?

The Anti-Calc System is a system that helps maintain cleanliness of the hand shower nozzles or rain overhead shower and ensure them better permeability. It usually comprises a system of small rubber cornets which automatically decalcify the nozzle through rubbing them with a finger. A more technologically advanced version of the anti-calc system (in Laveo products we call it easy-clean) is used in e.g. a shower column CERS and it requires only to perform one movement in order to get rid of limescale – by pressing appropriate button in the rain shower or turning the hand shower disc to initiate the self-cleaning system of micro-needles pulling out of it.

What is an anti-twist system in shower hoses?

An anti-twist system in shower hoses prevents from twisting the hose during washing. The hose equipped with the system has double braiding or is made of a material which demonstrates torsion resistance, e.g. PVC.

Is there a possibility to install the shower panel in a corner?

Yes, each panel can be installed in a corner, provided that you buy additionally a special grip for corner mounting (it is not included in the set).

Do all rain overhead shower have the same thread so that I could buy any model for my Laveo shower column?

Yes. Rain overhead showers of most of producers have a standard fixing with a thread ½”.

A panel with how many nozzles it is best to buy?

In the case of shower panels the rule “the more the better” does not work, as too many nozzles with an unstable water pressure may cause some of them not functioning well. That is why it is best to invest in panels with 3–6 hyromassage elements.

What is the minimum water flow necessary for a drain to work properly?

The minimum water flow necessary for a drain to work well is 2 degrees in the direction of the waste stack.

How to clean a siphon?

Together with the drain the set includes a hook thanks to which we will be able to disassemble the grate (decorative element with a pattern or a ceramic tile) and reach the siphon.

Does the siphon include grid?

Linear drains are equipped with a grid to collect larger waste.

What are mounting feet?

Mounting feet serve for a quicker installation of a drain and its levelling in a bathroom or any other place where we plan to install a drain. Mounting feet does not have any other function.

How to choose the size of a drain to a shower cabin?

It is recommended that the drain is smaller than the size of a cabin or a recess by approx. 20 cm. It is not recommended that the drain is of the same size as the cabin, because during installation there may be problems with mounting the drain.

Can hot pots be placed on a granite sink? Would it damage its surface?

No, it wouldn’t , because granite sinks are heat-resistant up to 250 degrees C.

What is an automatic plug in a kitchen sink and do all Laveo sinks are equipped with it?

An automatic plug is an additional knob enabling opening or closing the drainage valve in the main bowl. Depending on the model of a sink and its price level, Laveo granite sinks are equipped with an automatic or standard plug. The main asset of an automatic plug is the ability to release dirty water from the sink bowl without the need to put your hand inside it.

What is the warranty period for Laveo sinks and what does the warranty cover?

Laveo granite sinks have a 10-year warranty for the sink shell and 2 years for sink fittings (including e.g. siphon).

What does Laveo sink set include?

Each granite sink set includes a siphon and necessary documents, such as assembly instruction and warranty card. Some sinks appearing periodically in a promotional set may include additionally other elements, such as a cleaning preparation or a mixer.

Do Laveo sinks have a connection to dishwashers?

Yes, each Laveo sink may be connected to a dishwasher.

What should be used for maintenance of a granite sink?

For cleaning and maintenance of Laveo granite sinks we recommend specially designed Laveo preparations which serve for regular maintenance of a sink. The cleaning preparation for a sink must be applied after each dishwashing, and in order to impregnate the surface – once a week.

Would Laveo cleaning and maintenance preparations for granite sinks be also suitable for sinks of other producers?

Laveo preparations may be used to clean and maintain sinks of other companies, as their composition was developed based on many tests on various mineral structures.

Where should I report a defect of a cooker hood?

Każdą usterkę należy zgłosić do Serwisu centralnego marki Laveo.

Is it sensible to install a cooker hood if due to building administration restrictions I cannot connect it to ventilation?

Yes, a cooker hood can work as an absorber and thus it does not require connecting to ventilation. However, in order for the hood to function well as an absorber, you must install a carbon filter.

What kind of connecting pipes should be used for Laveo cooker hoods?

Depending on the model of the hood, you should use a square duct with a diameter 90 x 90 mm or a round one with a diameter of 100 or 120 mm for Laveo hoods.

What may cause a loud operation of a cooker hood?

There are a few possible causes for this. One is a badly selected diameter of the air exhaust duct, another is blocked ventilation chimney or too many kinks in the ventilation duct. The reason for it may also be an incorrect installation of a cooker hood or leaving too much space in fixing screws.

How to choose a cooker hood for the size of a kitchen?

Before buying a kitchen cooker hood, you must calculate the cubic capacity of the room first. In order to do this, we multiply the height of a kitchen by the surface of the floor. Then, we multiply the result by 6. This result is the capacity of a cooker expressed in cubic meters per hour.
For example, for a kitchen of 40 m2 cubic capacity, we need a cooker hood with a capacity of at least  240 m3/h.

What altitude of the hood is the most optimal for its correct functioning?

In the case of using an electric hotplate, the height of installation of the hood is minimum 45 cm from its surface. In the case of a gas oven – minimum 65 cm.

What may be the reason for the hood to absorb the vapour not sufficiently?

The most probable reason for problems with vapour absorbing is blocked filters. In such a case, a grease filter must be cleaned and carbon filter replaced.

One of the hood light-points does not work. What may be the reason for it?

Most probably, a halogen light bulb or LED has burnt out. A light bulb must be replaced with a new one, according to a symbol provided in the assembly instructions for the cooker hood.

What is the warranty period for Laveo cooker hoods?

The warranty period for Laveo cooker hoods is 2 years.

What is best for cleaning the cooker hood?

Cooker hoods must be cleaned with gentle cleaning agents which do not consist of abrasive granules or aggressive chemical additives, e.g. chlorine. You mustn’t use metal sponges or coarse sponges to clean it in order to prevent scratching the surface.

How often should I clean the hood?

The hood should be cleaned at least once in a month or every 35 hours of its operation. It concerns not only the external side of the hood, but also the internal one.

Can filters be cleaned, and if so, what should be used for it?

Only aluminium filters which stop the grease may be cleaned. It can be cleaned in two ways: under running water adding cleaning agents, e.g. dishwashing liquid or in a dishwasher.

Where can I buy spare parts for Laveo products?

Spare parts for Laveo products? can be bought in all building supplies supermarkets and hydraulic shops. In the case of lack of availability of the products, you can order them directly from the producer by contacting the Laveo Central service.

Do the spare parts of Laveo products have to be of the same brand or can I buy a part from another supplier?

Each spare part corresponding to the technical specification of a product is suitable for Laveo products, regardless of its producer. However, you must be careful in the case of colour variants of spare parts, e.g. in a granite finishing, because not all producers use the identical colour shades.

Where can I buy spare parts for cooker hoods (e.g. carbon filter)?

Spare parts can be bought by ordering them from the Laveo central service and from trading partners of the Laveo brand.

Where can I file a complaint?

Complaints on all Laveo products must be filed directly to the Central service, by a contact form available at the website.

What is best for cleaning the fittings?

The wide range of Laveo preparations includes a preparation specially designed for cleaning the fittings. You can replace it with cleaning agents which can be usually found in most households, and the one that performs well in terms of cleaning and having a gentle effect on chromium coating of a mixer is dishwashing liquid. Remember that you should not clean the fittings with a metal sponge or a coarse sponge to prevent from scratching the surface.

How to remove quite durable and stubborn to remove limestone from the fittings so as not to damage it?

In order to remove persistent dirt, you should spray the dirty spot with a Laveo preparation and leave it for 15 minutes to get into the structure of the dirt and dissolve it. You can also remove the dirt by wiping the mixer body with a cloth soaked in water with vinegar diluted in a ratio of 1:1.

How and how often does an aerator need to be cleaned?

An aerator must be cleaned once in two months. In order to do this, you have to close the water outlet, unscrew an aerator and rinse it well, and if it is very dirty or covered with limestone, you should brush it gently.

What should be used for maintenance of a granite sink?

For cleaning and maintenance of Laveo granite sinks we recommend specially designed Laveo preparations which serve for regular maintenance of a sink. The cleaning preparation for a sink must be applied after each dishwashing, and in order to impregnate the surface – once a week.

Would Laveo cleaning and maintenance preparations for granite sinks be also suitable for sinks of other producers?

Laveo preparations may be used to clean and maintain sinks of other companies, as their composition was developed based on many tests on various mineral structures.

What is best for cleaning the cooker hood?

Cooker hoods must be cleaned with gentle cleaning agents which do not consist of abrasive granules or aggressive chemical additives, e.g. chlorine. You mustn’t use metal sponges or coarse sponges to clean it in order to prevent scratching the surface.

How often should I clean the hood?

The hood should be cleaned at least once in a month or every 35 hours of its operation. It concerns not only the external side of the hood, but also the internal one.

Can filters be cleaned, and if so, what should be used for it?

Only aluminium filters which stop the grease may be cleaned. It can be cleaned in two ways: under running water adding cleaning agents, e.g. dishwashing liquid or in a dishwasher.

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